My parents tried to get a loan a year ago from PERL and the loan officer they used was James Counihan, Needless to say, horrible communication and they did not receive a loan. Issued a bogus "Pre-approval" letter that meant absolutely nothing. James never called or emailed to update or inform any part of the loan process or status. Had to call the main office line to have him paged so that he could call back. Botched the loan causing them not to have anywhere to live! Glad to hear that PERL got bought out by another company and that James Counihan now works at Chase Mortgage. But if you do go to Chase for a mortgage, don't use him. He's a horrible loan officer.
Date of experience : August 28, 2019
Advertisement May 14, 2019My husband and I refinanced our home with PERL. The customer service was beyond top notch! The team was professional, friendly, responsive, and knowledgeable. They took the time to patiently answer all of our questions and guided us through the whole process. We truly appreciate each one of the PERL team for the constant communication and making this whole experience stress free!! They were even present at closing to ensure everything ran smoothly!! From the first phone call with the parent team of PERL mortgage, to closing day, we cannot be more pleased!!
I would recommend PERL to all of my family and friends!!
Date of experience : May 14, 2019
Dec 31, 2018Shelley is the absolute best. We have worked with her several times and will continue to refer friends and clients to her. She is a rockstar. Incredible responsiveness and professionalism. She stays on top of things, gives helpful advice and always gets us a great rate. Can’t say enough wonderful things about our experience with Perl.
Date of experience : December 31, 2018
Updated Feb 6, 2019Mark and his team at Pearl in Yucca Valley CA were great! I felt like out of all the people that were supposed to be working for me throughout my long house buying process The ladies and gentlemen at Pearl were the only ones working with my best interest in mind. If ever need a mortgage company in the future Mark, Amanda, Karen and Zack will be my first call. Thanks again for the professional and courteous treatment
Date of experience : February 06, 2019
Updated Oct 31, 2018We had the privilege to work with Brad Biwer and his team and we have nothing but the best things to say about them!
They have been nothing but top notch customer service. helpful, professional, accommodating, knowledgeable, incredibly patient and resourceful!
We would highly recommend this Perl Mortgage team to everyone!
Many thanks for an amazing job done!
Date of experience : October 31, 2018
